Returns and Replacements

Whether you're having a problem with something you bought from us, or just have some questions, we're always happy to help. Whenever you have a question, just head over here to get in touch with our team. We will provide parts or service on items that prove to be defective from the time of manufacture, and we'll work with you to get your product replaced in a timely manner. For more information on Pacific Concepts' Limited Warranty, please see our Warranty Page. Pacific Concepts accepts returns on a very limited basis: Returns are only accepted on products within 90 calendar days from the date of delivery, subject to a 20% restocking fee.